Our promise
Sixty days. Then decide.
Heat therapy either suits you or it doesn't, and only a full trial will tell you. Use the mask every evening for two months. If the pressure isn't easier, send it back for a full refund.
Email us
Any time within 60 days of delivery. Your order number is all we need. No form, no reason required.
Print the prepaid label
We send it the same business day. Drop it at any carrier location in any packaging.
Refunded in full
Back to your original payment method within 3 business days of the return scanning in. Shipping both ways is on us.
Warranty
One year on the corded masks.
The most common complaint about heated masks — from any brand — is that they stop heating after a few months. So Full Face and Eyes Open carry a one-year warranty on top of the guarantee.
What's covered
Any failure to heat, a faulty controller, a failed adapter, or a strap that gives out under normal use. We replace the mask or refund you — your choice.
What isn't
Damage from washing the heating element, running the corded masks from anything other than the included adapter, or leaving a mask running unattended against the guidance.
The cordless mask
Covered by the 60-day guarantee. Battery packs are consumables, so it doesn't carry the one-year warranty — but if it fails inside the first two months, it's a straight refund or replacement.
How to claim
Email us with your order number and a sentence about what's happening. A person replies within one business day. No photos required unless we ask.
Use it for sixty days. If it hasn't helped, send it back.
Free US shipping · 60-day money-back guarantee · 1-year warranty on corded masks.